How do I swap a shift?

Hand one of your shifts to a coworker: you ask, they accept, and your manager approves if your location requires it.

For employees
Updated October 9, 2026
Requires the Shift Swaps module to be turned on in Settings → Modules.

Cannot work one of your shifts? Ask a coworker to take it. You send the request and they accept or decline. At most locations a manager then approves it; where that is switched off, the shift moves as soon as your coworker accepts.

  1. 1

    Open Shift Swaps

    On Home, tap Shift Swaps under Quick Actions. It is also on the More tab.

  2. 2

    Tap the plus

    Tap + at the top right. The Request swap sheet opens.

  3. 3

    Choose the shift and a coworker

    Under Your shift, pick the shift. Under Swap with, pick a coworker: the list holds only people who work at that location and are free then. Notes is optional. Tap Send request.

    The Request swap sheet with a shift on 20 October and a coworker chosen, an empty Notes field and the Send request button
  4. 4

    Follow it under My requests

    Your request is listed under My requests: Pending until your coworker answers, then Awaiting approval if a manager has to approve. You can tap Cancel request at either stage.

    Shift Swaps with one entry under My requests: a swap with a coworker for 19 October, marked Pending, with a Cancel request button

Finished swaps, whether approved, declined or cancelled, move to History.

When a coworker asks you#

Their request appears on the same screen under Incoming requests, with Accept and Decline. You cannot accept a shift at a time you marked as unavailable, unless your location allows it.

Which shifts can be swapped#

The list shows your shifts in the next 60 days that are published, not cancelled and not already offered. If your company runs on fixed opening hours instead of individual shifts (your Schedule tab is then marked Fixed Schedule), there is nothing to swap and the app says so.

Need the day off rather than a swap? Request time off instead.

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