Managing invitations

Settings, Invitations lists the invitations your company has sent. Three counters at the top show Pending, Accepted and Cancelled. Expired invitations are counted under Cancelled. Each row shows the Email, the Status and, under Sent, the date the invitation was first created. The list holds the 500 newest invitations.

1. 1

   Open the list

   Go to Settings, Invitations.

   

2. 2

   Resend an invitation

   Select Resend on a pending or an expired row. The email goes out again and a new 14 days start, so an expired invitation can be accepted again.

3. 3

   Cancel one you no longer want

   Select Cancel on a pending row and confirm. The invitation can no longer be accepted, and the row stays in the list. A cancelled invitation cannot be resent: invite the address again with Invite Employee.

4. 4

   Delete a row

   The bin icon is on every row. It removes the invitation from the list for good. Deleting a pending invitation also revokes it. The audit log keeps a line with the address, status and role.

What each status means#

Before you resend an expired invitation, check that the list has no newer pending one for the same address. If it does, delete the expired row instead.

When the email did not arrive#

On a pending or an expired row, a red line under the address reports a delivery problem:

• Email not delivered. Check the address with them or contact support.
• Email delivered, but marked as spam.
• Email not delivered: sending failed. Try again later.

Check the address with the person, then resend, or delete the invitation and invite the corrected address. Resending clears the line until a new problem is reported. More help is in The invitation email never arrived.

What Atteny does on its own#

A check runs once a day, at 08:00 UTC. It marks invitations that have run out as Expired. It also sends one automatic reminder email when an invitation has 3 days or less left.

The invitation email is written in the language the inviter was using in Atteny when they sent it. A resend and the reminder use that same stored language, not the language of whoever selects Resend.

Inviting someone who worked here before#

When the address belongs to a disabled former employee, an admin is asked whether this is the same person returning or a new person. A manager cannot send that invitation. See When someone leaves.