How joining works

Atteny invitations are tokenless by design. The email your new hire gets holds no code and no personal link — only a link to install the app and a web sign-up link. The match happens at sign-up, on their verified email address: the first time they sign in, Atteny looks for a pending invitation for that exact address and builds their employee record from it.

So there's no code to re-read to them, and a stuck new hire is nearly always an address mismatch.

What the claim gate checks

Every first sign-in runs the same checks, in order:

1. The account has a verified email address.
2. It isn't already a member of a company — one account belongs to one company.
3. A pending, unexpired invitation exists for that address.
4. Your company's Atteny account is active.
5. Your plan still has a free seat, and a free admin or manager slot if they were invited as one.

Only when all five pass is the employee created and the invitation marked Accepted.

What each message means

• "No invitation found" / "No invitation was found for …" — nothing pending matches the address they signed up with. One message covers four causes: wrong address, expired, cancelled, or already accepted. Compare the exact address and its status in Settings → Invitations, then resend or invite the right address.
• "You're already part of an organization with this email." — that account already belongs to another company. They need to sign up with a different email address.
• "Your company's Atteny account is currently inactive…" — nobody new can join right now, and the invitation is not used up. It stays claimable once the account is sorted out.
• "Your team is at its plan limit…" — a seat filled between invite and accept. The invitation stays pending: deactivate someone or upgrade, then have them sign in again.

Two more show up while you're inviting: "An employee with this email already exists in your organization." (check Employees, including deactivated staff) and "This address has been invited several times recently." — five sends per hour per address, so wait a little.

Expiry, resending and cancelling

Invitations last 14 days. A daily sweep marks lapsed ones Expired and sends one reminder email when an invitation is within three days of expiry.

Resend works on pending and expired invitations: it sets them back to Pending with a fresh 14 days. Cancel is final — a cancelled invitation can't be resent, so invite the person again from Invite your team.