The invitation email never arrived

You were told an invitation is on its way, and your inbox is empty. First: you do not need the email to join. Its links carry no code and no personal token. Atteny matches you only by the invited email address, once you have confirmed that address with a code.

If you are waiting for the email#

1. 1

   Try to join without it

   Get the app and create your account with the exact address your admin or manager invited. Accept your invitation has the steps. If the app says there is no invitation for that address, go on to the next steps.

2. 2

   Search your whole mailbox

   Search for "Atteny", in the spam and junk folders too. Two emails may be there: the invitation, and one reminder that Atteny sends when an invitation has 3 days or less left. The invitation shows the invited address in a box.

3. 3

   Ask which address was invited

   A typing mistake in the address is something only your company can see. Ask the person who invited you to read the address back, letter by letter.

4. 4

   Ask whether the invitation is still valid

   An invitation is valid for 14 days from the moment it was sent or last resent. After that, or once it was cancelled, it can no longer be accepted, and your company has to send it again.

If you are the admin#

Go to Settings, Invitations and find the row. Compare the address with the person, then act on what the row shows.

• Pending or Expired, right address: select Resend. The email goes out again and a new 14 days start, so an expired invitation can be accepted again. You see Invitation re-sent. Before you resend an expired row, check that the list has no newer pending row for the same address. If it does, delete the expired row instead.
• Cancelled: a cancelled invitation cannot be resent. Invite the address again with Invite Employee.
• Wrong address: select Cancel on the pending row and confirm, or remove the row with the bin icon. Deleting a pending invitation also revokes it. Then invite the corrected address.
• No row for the person: invite them.

The red line under the address#

On a pending or an expired row, a red line reports a delivery problem:

• Email not delivered. Check the address with them or contact support.
• Email delivered, but marked as spam.
• Email not delivered: sending failed. Try again later.

Check the address with the person, then resend, or invite the corrected address. Resending clears the line until a new problem is reported.

If you are a manager#

You can invite employees to a location you are assigned to, but you have no list of invitations. To send an invitation again, invite the same address again: on the web with Invite Employee on Employees, or in the app under More, Invite Employee.

This works when the pending invitation is for an employee at a location you are assigned to. The existing invitation takes the details of the new one, its 14 days start again, and the email is sent again. If the pending invitation is one you may not change, nothing changes and you read This email already has a pending invitation that you cannot change. Ask an administrator to update it.

It does not work for a disabled former employee, even when an admin has already invited them back to your location: only an admin can invite them again. Nothing has changed if you read Somebody with this email worked here before. Only an administrator can invite them again.

More on the list and its statuses is in Managing invitations. What each joining message means is in How joining works. If the person has the email but cannot get in, see I can't sign in.