Forgotten clock-outs
What Atteny does when someone forgets to clock out: the reminder, the automatic close, and the shift you then review.
People forget to clock out. Atteny never leaves a shift running forever, and it never approves a guess. It reminds the employee, then closes the shift, then holds it for you to check.
What happens, in order#
- 1
A reminder after the shift should have ended
Atteny looks for open shifts every 30 minutes, so nothing here happens to the minute. A shift "should have ended" at the end of the published shift the clock-in belongs to. At the first check after that, the employee gets one reminder to clock out. Everyone gets it, including people who are allowed overtime.
- 2
Atteny closes the shift
If the employee still does not clock out:
- Most employees: the shift is closed at the first check at least one hour after the reminder. The clock-out is recorded at the scheduled end, not at the time of closing.
- Employees allowed overtime, with Allow Overtime on (Employees, the person, Employment): the shift stays open for the location's overtime window after the scheduled end, 3 hours unless changed. The clock-out is recorded at the moment of closing, because they may really have worked on.
A break that is still running is ended at the recorded clock-out.
- 3
If there was no shift that day
The end is counted from the clock-in instead: 12 hours unless changed. The reminder and the close then follow as above. For a person with Allow Overtime, the overtime window is added on top. A draft or cancelled shift does not count as a schedule. This is also what happens every time in a company that works with fixed opening hours and no shifts: the closing time of the location is not used.
- 4
The shift waits for review
A shift Atteny closed is never approved by itself. It goes to the review queue with the Auto-closed badge. The employee, the admins and the location's managers are notified.
Review the closed shift#
Open Timesheets and find the Pending Clock-out Verifications card. On the Dashboard the shift is listed in the Action Center under Verification, with a Review link to Timesheets.
- Approve if the recorded clock-out is right.
- Edit if it is not. Correct the times and the breaks and select Save Changes. The shift stays under review, so select Approve next.
- Reject if the shift should not count. A reason is required and the employee sees it.
Several closed shifts can be ticked and approved together, each at the clock-out already recorded on it.
Open More, then Approvals, and choose Verifications. Tap Approve, or tap Edit, set Clock-out date and the adjusted clock-out time, and approve in one step. Rejecting is done on the web.
The full guide is Review held shifts: the verification queue.
An extra open shift found later#
Sometimes an older shift is still open when the employee clocks out of a newer one. Atteny closes the older shift at its own clock-in time, with zero hours, and sends it to review with the reason No clock-out was ever recorded. The employee, the admins and the location's managers are told.
It counts for nothing until someone enters the real times. In the queue, select Set the real times. Such a row cannot be approved together with others.
Change the windows#
Go to Locations, open the location, then select Timesheets. Two cards set the windows for that location:
- Overtime auto-close: Auto-close overtime shifts after (3 hours unless changed)
- No-schedule auto-close: Auto-close unscheduled shifts after (12 hours unless changed)
The one hour for employees without overtime is fixed.
The notifications#
The two notifications are Forgot to clock out and Shift auto-closed. An employee cannot switch off the in-app copy of either. An admin can switch a type off for the whole company under Settings, Notifications.
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