My hours or pay estimate look wrong

The total is shorter than the day felt, or the money figure isn't the number you had in your head. It's nearly always one of five things below — work down the list in order.

1. Break time came off the total

Break time is deducted from worked hours unless Breaks are paid is on. Two settings surprise people: Add scheduled breaks when clocking out puts a scheduled break on the timesheet even if you never took one, and Round break time up to scheduled duration records a short break at its full scheduled length. Short shifts are exempt while Don't deduct break time for short shifts is on — 6 hours by default. See Breaks.

2. The shift is still open

A shift with no clock-out counts as zero hours — in the timesheet total, in your week, and in every earnings estimate. The app still shows it as an Active Shift on Home, and the row is flagged No clock-out in Timesheets. Clocking out days later doesn't repair it; someone has to set the real clock-out time. See Forgotten clock-outs.

3. It crossed midnight into a new month

A shift running past midnight into a new calendar month is split at midnight and appears as two rows badged 1/2 and 2/2, so each month looks short on its own. The full model is in How hours land in the right month.

4. A long day is not automatically overtime

Overtime means hours beyond your contracted weekly hours, over a Monday-start week — there's no daily threshold. And if Allow Overtime is off for you, over-contract hours sit flagged as Extra time and earn no overtime premium until a manager approves them. See Overtime and extra hours.

5. The money figure is an estimate

Amounts beside hours are tracked hours × the configured rate. They move whenever a timesheet or a rate is corrected, and they are not your pay — see What "estimated" means.