My hours or pay estimate look wrong

The total is lower than the hours you worked, or the money figure is not the one you expected.

1. Hours are waiting to be reviewed#

What you see. On the phone, Home has a line saying how many hours are waiting to be reviewed and not counted yet. In Timesheets the shift reads Under review. On the web, your own dashboard leaves the shift out of Total Earned and shows it on a line of its own. The payslip PDF, which only an admin can download, prints the hours as not included, still under review.

Why. The shift was held for a manager to check. Common causes: a location or tag check did not pass, you asked for a manager's approval, you had less rest than your company's minimum, the shift ran longer than your company's maximum, Atteny closed it, or its offline time could not be trusted.

What to do. Wait, or ask your manager. Once a manager or admin approves the shift, its hours are paid like any other. A rejected shift counts for nothing in your week or your pay. See Clock-ins that wait for a manager's approval.

2. Extra time is waiting for an overtime decision#

What you see. Home says that an amount of extra time is waiting for an overtime decision and is not counted yet. On the web, Timesheets flags the shift Extra time.

Why. Overtime is counted per week, Monday to Sunday, against your weekly contract hours, not per day.

• With Allow Overtime on for you, hours over the weekly contract count as overtime straight away.
• With it off, those hours wait for a decision. Until someone approves them they are not paid and not banked as time off.
• Approved, they count as overtime. Rejected, they stay unpaid.
• One exception: hours on a Sunday, a public holiday or at night are paid as premium hours to a person who gets that premium, whatever the decision.
• If the shift's extra hours grow after a decision, the question is asked again.

What to do. Ask your manager or an admin to decide. Only an admin can change Allow Overtime. See Overtime and extra hours.

3. Break time came off#

Worked hours are the time from clock-in to clock-out minus the breaks, unless Breaks are paid is on. Three settings:

• Add scheduled breaks when clocking out: a shift closed with no break recorded gets its scheduled break added, unless it was a short shift.
• Round break time up to scheduled duration: a recorded break shorter than the scheduled break counts as the full scheduled break.
• Don't deduct break time for short shifts: while on, nothing is taken off a shift that lasted less than the minimum, 6 hours unless your company changed it.

What to do. A manager or admin can correct an entry's breaks on the web. See Breaks.

4. The shift is still running, or Atteny closed it#

A running shift is not in your week's hours yet.

If you forget to clock out, you get one reminder after the shift should have ended. Then Atteny closes it. For a person without Allow Overtime the clock-out is recorded at the scheduled end. With no shift planned for you that day, it is recorded 12 hours after the clock-in unless your company changed that. With that switch on, the shift stays open longer and the clock-out is recorded at the moment of closing.

A shift Atteny closed goes to review with the Auto-closed badge, so reason 1 applies.

What to do. Tell your manager when you really left. See Forgotten clock-outs.

5. The shift crossed into a new month#

A shift that crosses midnight on the last day of a month is split at midnight. Each part counts in the month it was worked in. On the web Timesheets page the parts are marked 1/2 and 2/2.

An admin can switch this off under Settings, Payroll: Split at month boundary. The whole shift then counts in the month it started in.

When a week runs across two months, each shift is paid in the month of its own clock-in day. See How hours land in the right month.

6. The hours are not on screen yet#

• Clocked without a connection. The clock-in or clock-out is saved on your phone and sent automatically later. See Clock in without a signal.
• On the Starter plan. Timesheets, payroll months and your own hours and pay figures show the last 30 days. Older records are kept and only hidden. See Plans and limits.

7. The money figure is an estimate#

Every amount worked out from tracked hours is an estimate, not an official pay statement. See What "estimated" means on money figures.

For admins: a person is missing from the payroll month#

Someone with no hourly rate and no monthly salary is left out of the month, and the Payroll page names them in a banner. A pay rate applies only to people of the employment type it names. A rate whose Employment Type is left on Any / Not specified applies to nobody. Open Settings, Pay Rates, and choose the employment type on the rate. See Pay rates and rate history.