Atteny says it can't check my location

Some locations confirm by GPS that you are on site when you clock in or out. When that check does not pass at clock-in, the app shows Unable to Clock In with one of two sentences.

"Unable to get your location"#

The message reads Unable to get your location. Turn on location permissions and try again.

Why you see it. Your phone gave Atteny no position. Most often, location access is switched off for Atteny.

1. 1

   Allow location access in your phone's settings

   The permission is in your phone's own settings, not in Atteny.

   • iPhone: Settings, Atteny, Location. Choose While Using the App and switch on Precise Location.
   • Android: Settings, Apps, Atteny, Permissions, Location. Allow it while using the app and choose the precise option.
2. 2

   Try again

   Go back to Atteny and clock in again. Indoors a phone can take longer to find its position: try again near a door or a window.

3. 3

   Send it to your manager on the second failed try

   After the first failed try the message ends with Try again or request manager approval after one more attempt. On the second failed try at the same location the app asks Still can't clock in? and opens Request Manager Approval. Add a note if you like and tap Submit for Verification.

Nothing is sent before you tap that button. Then you are clocked in, your time runs, and the Time clock shows Waiting for your manager to approve this clock-in. Your time is being recorded. A manager reviews that clock-in. See Clock-ins that wait for a manager's approval.

"You're too far from this location"#

The message says how many metres away you are and the most the location allows.

Why you see it. Your phone's position is outside the area an admin has set around the workplace.

What to do. Move closer and try again. On the second failed try at the same location the app opens Request Manager Approval, as above. Failed tries of both kinds at one location are counted together.

If you are at work and it still says too far, tell your admin. Only an admin can change a location's pin and radius.

Your phone only shares an approximate position#

If the position is less precise than the location's area, it is not taken as proof, even when you are on site. The clock-in is sent to a manager for review. Switch on the precise location option for Atteny (step 1) to avoid this.

You have no signal#

You are not turned away. A clock-in with no position, or from outside the area, is saved on your phone and sent to a manager for review later. See Clock in without a signal.

Clocking out is never blocked by where you are#

If you are outside the area when you clock out, the app shows Outside Work Location. Add a note if you like and tap Submit for Verification. The shift ends at the real time and goes to a manager for review.

Why a coworker never sees this#

• The check runs only at a location where an admin has set a pin and a radius, and only while the GPS check is switched on there.
• A verified tap on a secure NFC tag skips the GPS check. An ordinary tag does not: you tap it and you must be inside the area.

What Atteny keeps#

The app reads your position when you clock in or clock out. There is no tracking in the background. Atteny does not store your coordinates. The time entry keeps only whether the check passed. An entry that goes to a manager for review can also keep how far you were from the location in whole metres, how many times you tried, and your note.

The full picture is in GPS location checks. For other messages that stop a clock-in, see I can't clock in.