Troubleshooting & FAQ
Fixes for the most common questions, and how to reach us.
- I can't sign inFind the message you see when signing in or joining your company fails, why it appears, and what you or your admin can do about it.For adminsFor managersFor employees
- The invitation email never arrivedYou can join without the email. What to check when it is missing, and how an admin or a manager sends the invitation again or corrects the address.For adminsFor managersFor employees
- I can't clock inThe messages that stop a clock-in on the phone: why you see each one, what you can do yourself, and who to ask.For employeesFor managersFor admins
- The NFC tag won't scanWhat to try when the tag does not read, what each message means, and how to clock in, end a break or clock out without the tag.For employees
- Atteny says it can't check my locationWhat to do when a clock-in stops because your phone gives no position or puts you too far away, and how to send it to your manager instead.For employees
- I can't see a button or page someone else hasFour usual reasons: your role, your locations, a module that is switched off, or your company's plan. How to tell them apart and who can change each.For adminsFor managersFor employees
- My hours or pay estimate look wrongHours under review, extra time waiting for a decision, breaks, a shift Atteny closed, a month boundary: the usual explanations, and who can correct an entry.For adminsFor managersFor employees
- "This account is registered to another device"What the device screens in the phone app mean, how to move to a new phone yourself, and who can release a device when you cannot.For adminsFor managersFor employees
- Updating the appHow to tell which version you are on, how updates arrive, and what to do when a screen looks stale.For adminsFor managersFor employees
- Contacting supportWhere to write to Atteny support, and what to include so the first reply solves your problem.For adminsFor managersFor employees