Troubleshooting & FAQ
Fixes for the most common questions — and how to reach us.
- I can't sign inWork through the usual causes — wrong address, unverified email, no invitation yet, or a suspended company.
- The invitation email never arrivedWhat to check first, and how an admin resends or fixes the address.
- The NFC tag won't scanPhone position, NFC switched off, the wrong tag for your location — and what to do when nothing works.
- Atteny says it can't check my locationWhy a location check is asked for, what happens if you decline, and how to switch it back on.
- I can't see a button or page someone else hasUsually one of three things: your role, a switched-off module, or your plan.
- My hours or pay estimate look wrongOvernight shifts, month boundaries, breaks, unapproved entries — the usual explanations before it is a bug.
- "This account is registered to another device"What device binding is for, and how to get moved to your new phone.
- Updating the appHow to tell which version you are on, how updates arrive, and what to do when a screen looks stale.
- Contacting supportWhat to include so the first reply actually solves your problem.