I can't sign in

An invitation carries no code: Atteny matches you to your company only by the invited email address, once that address is verified.

Before you get in, on the phone#

A phone that was never signed in opens on How will you use Atteny?. With an account, tap Sign in at the bottom.

• Can't connect Check that your phone is online, then try again.
• A wrong password. The message comes from the sign-in service, so it can be in English. Tap Forgot password?: a code is emailed to you.
• Check your email After a correct password, the sign-in service can email you a code, because this phone is new to your account. Type the code and tap Verify and sign in. No email? Tap Send a new code.
• A message that your account uses two-factor authentication. The app cannot finish a sign-in that needs an authenticator app, a backup code or a text message. Sign in on the web at app.atteny.com.

While you create your account#

Sign-up looks for your invitation after you confirm your email address with a code. These are the phone's messages; the web join page handles the same cases.

• A screen saying there is no invitation for your address. No account was created. See the next section.
• There's already an account with this address. You signed up before. Tap Sign in.
• You were invited, but that company can't add new people right now. Ask your manager, then try again. Your only invitation is from a company that is suspended or closed. Ask your manager.
• We couldn't check your invitation just now. Please try again. The check could not be made, for example without a connection.

After you sign in#

The titles below are the phone's. The web shows each reason as a short notice without these titles; for a missing invitation it starts "No invitation found for" and your address.

No invitation found

Why: that address belongs to no company and has no valid invitation. An invitation is valid for 14 days from the moment it was sent or last resent. An expired or cancelled one can no longer be accepted.

What to do:

1. Find the invited address: the invitation email shows it in a box. If you signed in with Google, Apple or Microsoft, the address is that account's, and it has to be the invited one.
2. On the phone, tap Use a different email: the app signs you out. On the web, select Use a different email. Sign in with the invited address. If you came here from the phone's notice, it has already closed and signed you out: just sign in with the invited address.
3. Was it the right address? Ask an admin or a manager to invite it, or to send the invitation again.

Create company on the phone and Setting up Atteny for your own business? Create a company on the web are for somebody starting their own company. Leave them alone if you were invited: a login that creates a company can no longer accept the invitation.

Already in a company

Why: one login belongs to one company. You are already a member of one, and another company invited the same address. If you still work at the first company, nothing changes there.

What to do: to join the other company, use a different email address there. If you do not want to join, ignore the message: it stops when that invitation expires or the other company cancels it.

More than one invitation

Why: more than one valid invitation is waiting for your address.

What to do: the phone has no chooser, and signs you out. Sign in on the web at app.atteny.com and choose the company there, then sign in on the phone again.

Company account inactive

Why: the company that invited you is suspended or closed. The phone signs you out.

What to do: ask your admin. The invitation stays pending until its 14 days run out. After that, ask for it to be sent again.

Team is at its plan limit

Why: your company's seats are full, or the invitation is for a manager or an admin and that role's limit is full. The phone signs you out.

What to do: ask your admin to free a seat or to upgrade, then sign in again. See Plans and limits.

On the web, a message that Atteny couldn't check whether you have an invitation. Select Try again.

Screens that end your access#

Access ended, on the phone and on the web

Why: your employer disabled your access. You can still sign in, but you reach only this screen.

What to do: ask your manager or an admin there. Only an admin can enable you again, and it needs a free seat.

Did you leave that company, and a new one invited you? This login still belongs to the old company and cannot accept the new invitation. Ask the new company to invite a different email address, or an admin of the old company to delete your data, which frees this address. See When someone leaves.

Access suspended or Account closed, on the phone and on the web

Why: the whole company's account is suspended or closed.

What to do: use Contact support on that screen.

Still stuck?#

The web opens in English: Language and appearance. Joining step by step: Accept your invitation. For admins and managers: How joining works.