Updating the app

Something in the app looks out of date: yesterday's hours still on the home screen, or a change your admin announced that you can't find anywhere. It's nearly always one of three things, in this order.

1. Pull down to refresh#

Your data is live, so a screen that's genuinely behind is rare, but the fastest check costs a second. Home, Schedule, Timesheets, Shift swaps and the team screens all refresh when you drag down from the top of the list. If the numbers correct themselves, nothing was wrong.

If a pill at the top of the screen says No internet connection or Can't reach Atteny, saving on your phone, the phone cannot reach Atteny right now, so what you see may be old. Get back online, then pull down again. Clocking in still works: see Clock in without a signal.

2. Close the app fully, then reopen it#

Between store releases, Atteny ships small improvements without you installing anything. The app looks for one every time it starts, downloads it quietly in the background, and runs it the next time you open the app.

So it takes a real restart, not just switching away: swipe Atteny off the app switcher, then open it again. If it still looks the same, do that once more: the first launch is what fetches the update, the second is what runs it.

Don't delete and reinstall the app to fix a stale screen. It can sign you out, and where your company ties each person to one phone, a reinstalled app can count as a new phone. See "This account is registered to another device".

3. Check which version you're on#

Open More, then Settings. Under ACCOUNT you'll see an App Version row with the version number.

That's the version you have installed. Background updates don't change it, so it's the right thing to quote when you ask for help, but not a way to tell whether the latest improvements have landed.

Occasionally that installed version has to change, and then a restart isn't enough: update Atteny in the App Store or on Google Play, as you update any other app. Get the app links to both stores.

After an update you don't have to do anything for your alerts. The app registers your phone for push when it starts, once you are signed in and notifications are allowed for Atteny. To check, tap Send a test notification on the same screen: the answer Test sent means notifications are allowed for Atteny on this phone. If no alert follows, see Not getting notifications?.

Still not right?#

Then it probably isn't the version. A feature that isn't there at all is more likely switched off for your company (Turning features on and off) or not available to your role (Roles and permissions). For missing people or locations, see What managers can see.