I can't see a button or page someone else has

A colleague describes a page you cannot find, or a button you do not have. There are four usual reasons: your role, your locations, a module that is switched off, or your company's plan.

1. Your role#

On the web the side menu follows your role:

• Employee: Dashboard, Schedules, Timesheets and Availability.
• Manager: Dashboard, Schedules, Timesheets, Employees, Locations and Reports.
• Admin: all of a manager's entries, plus Payroll and Settings.

A manager or employee who opens a Settings address is sent back to the dashboard.

On the phone, managers and admins have a group Manage under More. Employees do not. In that group, Manage NFC Tags and Clock-in setup are shown to admins only.

What to do: ask an admin. Only an admin can change a role, on the web under Employees. See Roles and permissions.

2. Your locations, if you are a manager#

Your reach. A manager works at the locations they are assigned to. Unless the view switch below is on, your timesheets and review queue, Who's in, the shifts you see, your reports and your dashboard figures cover those locations only.

The view switch. An admin can turn on Allow managers to see data beyond their own location. You can then read the timesheets, shifts and reports of other locations. You still edit and approve timesheets, and change shifts, only at your own locations.

The location switcher. On the web, the pin control in the top bar sets one location for several pages. If a page looks short, set it back to All Locations.

Switches an admin sets. Two company switches are off until an admin turns them on:

• Allow managers to edit schedules: while off, a manager cannot add, change or delete any shift.
• Managers can see costs for all roles: while off, a manager sees no pay rates, pay amounts or labour cost of other people.

Each location also has four switches for its managers:

• Allow managers to manually add timesheet entries off: you cannot add a timesheet entry there or start a shift for someone.
• Allow managers to edit timesheet entries off: you cannot edit or delete an entry there.
• Allow managers to approve overtime off: only an admin decides overtime there.
• Manager adds/edits require admin approval on: an entry you add or edit there is set to pending, and only an admin can approve it.

Your own records. A manager never approves, rejects, edits, adds or deletes their own timesheet, and never decides their own overtime, leave request, availability change or time off in lieu request, or a shift swap they are part of. A manager cannot add, change or delete their own shifts either: You can't change your own schedule. Ask an admin or another manager. None of this limits an admin.

What to do: ask an admin to assign you to the location, or to turn the switch on. The company switches are under Settings, Manager permissions. A location's switches are on its Timesheets tab. See What managers can see.

3. A module is switched off#

Scheduling, Availability, Payroll, Leave Management and Shift Swaps are modules. A module that is off is hidden on the web and in the phone app. Availability and Shift Swaps also need Scheduling.

• On the web, the module's sidebar entries and Settings pages are gone. Opening one of its Schedules, Payroll or Settings pages by address shows Module Disabled.
• On a person's profile, the Employment tab needs Payroll and the Availability tab needs Availability.
• On the phone, the module's rows leave More: Manage Schedule, Team Availability and your own availability card, My Payslip, the leave section, or Shift Swaps.

In a Fixed Hours company the web hides Shifts, Availability, Shift Swaps and Open Shifts under Schedules. A location's Scheduling tab loses the cards for the last three. See Fixed Hours or Custom Shifts?.

What to do: ask an admin. Modules are switched on the web under Settings, Modules. See Turning features on and off.

4. Your company's plan#

On Starter, some things are shown but locked:

• Reports stays in the sidebar with a Pro badge, and its report cards are locked. On the phone, Reports under More carries the badge.
• Starter has no managers and 1 admin. In the invite dialog both role choices are disabled with a Pro badge, and you read Managers are available on Pro.
• With 5 active people, the invite dialog still opens, but shows a notice and its Send Invitation button is disabled. On the phone, Invite Employee then carries a Pro badge. With 1 active location, Add Location is disabled with one too.
• An employee's download of their own schedule or working-time record shows a Pro badge on the phone, and on the web only in the box its button opens. The Settings group Reminders and expectations shows one too.

Starter also shows only the last 30 days of timesheets and payroll months. Older records are kept and only hidden.

What to do: ask an admin. On the web, under Settings, Plan & billing, Upgrade to Pro opens an email to Atteny. Atteny staff then change the plan. See Plans and limits.

When you ask, name the page or button and the work location. If the missing thing is clocking in, see I can't clock in.