Atteny

Contacting support

Where to write to Atteny support, and what to include so the first reply solves your problem.

For adminsFor managersFor employees
Updated October 14, 2026

You've read the article, tried the fix, and it's still wrong, or nobody at your company knows the answer. Here's where to write, and what to put in the message so the first reply solves it instead of asking three questions back.

If you're an employee or a manager, ask an admin first. Missing buttons, switched-off features, pay rates and timesheet corrections are all things your own admin changes: support can't change them for you. A plan upgrade is also your admin's to ask for.

Where to write#

Every help article ends with Still need help? and the link Contact support. The same link sits at the foot of the help center. Both open the Support page, where the Email support button starts a message to support@atteny.com.

The page's own promise is a reply as soon as we can, usually within two business days. There's no phone line and no live chat, so a good first message is worth more here than anywhere else.

Put this in the first message#

  • The email address you sign in with.
  • Your company's name exactly as it appears in Atteny.
  • Web or the phone app, and for the app, the number in the App Version row under More, Settings.
  • Your role: employee, manager or admin. It decides what you're allowed to see, so it often is the answer.
  • The screen you were on, what you expected, and what happened instead.
  • The date, time and location of the affected shift or timesheet, in your own local time.
  • The error text word for word, or a screenshot. If the message ends with a reference code, include the code.
Match the symptom to an article first: it's usually faster than an email round trip. Hours or money look off: My hours or pay estimate look wrong. A button or page you were told about isn't there: I can't see a button or page someone else has. Can't get past sign-in: I can't sign in. The app won't let you clock in: I can't clock in. No signal at work: Clock in without a signal. Your phone stays silent: Not getting notifications?.

When a screen has locked you out#

  • Access suspended or Account closed: the whole company's account is suspended or closed. Use the Contact support button on that screen. The web shows the same screens with the same button.
  • Access ended: your employer ended your own access. That screen has no support button: its How this works link opens I can't sign in. Ask your manager or an admin at your company: only an admin can enable you again.

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Still need help?

Contact support