Contacting support

You've read the article, tried the fix, and it's still wrong — or nobody at your company knows the answer. Here's where to write, and what to put in the message so the first reply solves it instead of asking three questions back.

Where to write

The page's own promise is a reply "as soon as we can — usually within two business days". There's no phone line and no live chat, so a good first message is worth more here than anywhere else.

Put this in the first message

• Your company's name exactly as it appears in Atteny.
• Web or the phone app — and for the app, the number under Settings → App Version.
• Your role: employee, manager or administrator. It decides what you're allowed to see, so it often is the answer.
• The screen you were on, what you expected, and what happened instead.
• The date, time and location of the affected shift or timesheet, in your own local time.
• The error text word for word, or a screenshot. "No invitation found" and "it wouldn't let me in" lead to completely different fixes.

One case where support really is the only route: if sign-in shows Access suspended or Account closed, no administrator at your company can lift it. Use the Contact support button on that screen.